I. ORDERS

Can I cancel my order after I placed it?
You cannot cancel your order yourself, but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working on the order. After that, we cannot guarantee a cancellation.

Can I change an item in my order after I have placed it?
Unfortunately, we are unable to change orders once they are finalized. However, you may be able to cancel your order and place it again with the correct items. Please contact our client service team at customercare@diazaliaga.com with your order number.

I’ve received a faulty item in my order. What should I do?
If you receive an item that is not in perfect condition, please send an email as soon as possible to customercare@diazaliaga.com with your order number and a picture of the fault.

My order or an item from my order has been canceled. What should I do?
Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are:

● Item(s) not available
● Difficulty in processing your payment information
● Cannot ship to the address provided
● Duplicate order was placed

If your order is canceled by us, you will receive an email that will explain the reason for the cancellation. You will not be billed for any canceled items. If you are interested in alternative products, please contact our Client Service team by email via customercare@diazaliaga.com or by calling +51 930 365 998 for a recommendation.

Can I change the shipping address after I placed an order?
You must contact our client service team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed.

Can I combine the shipping of my orders?
At this time we are unable to combine the shipping of multiple orders. We apologise for the inconvenience.

II. PAYMENTS

Payment methods
We accept Visa, Mastercard, American Express, Diners. and you can also pay with PayPal.
All transactions are secure and encrypted. We never store your credit card information.

I forgot to add a billing address to my order. What can I do?
Please email our client service team at customercare@diazaliaga.com with your order number and billing address. However, please note that if your order has already been processed and dispatched, we are unable to change the details of your order.

Currencies
On diazaliaga.com you can currently pay in United States Dollars. Currency conversion fees may be added based on your bank’s policies. Please contact your bank for further information. We are unable to cover these extra costs.

I’ve received an email that my order might be fraudulent. Why?
Our webshop fulfillment system automatically reviews all orders based on a variety of factors. Your order is most likely to be reported as fraudulent if you have ordered from a different country than where your credit card is issued. If you receive an email from us, please respond to confirm your order and we’ll proceed with your purchase.

III. PROMOS AND DISCOUNTS

Do you offer a wholesale discount?
If you are interested in doing Sourcing or becoming a wholesale partner of Diaz Aliaga, please contact our sales team at sales@diazaliaga.com

Can I use more than one promo code at checkout?
No, you can only use one discount code at a time.

IV. DELIVERY

How much does shipping cost?
You can find our detailed shipping policy here with the shipping costs included.

How long does it take to dispatch my order?
Usually we dispatch orders within 1-2 business days. Please note that our distribution center does not dispatch orders on Saturday, Sunday and Peruvian bank holidays. While our aim is to dispatch your order in the time scale indicated above, we do not take responsibility in the event that the delivery time is longer than indicated. Please note that during sale periods our dispatch time might be longer. You can find our current dispatch time on the shipping information page. Anclar en shipping nuestra pagina de shipping

How can I track my order?
Once your order is dispatched, you receive an email notification that contains a tracking link. You can also visit the DHL’s website with the tracking number provided.

Can my order be delivered to a PO box address?
Unfortunately, we do not ship to PO boxes.

Why hasn’t my order arrived within the indicated delivery time?
Although we make all reasonable efforts to ensure that your order is delivered within a specific time period, we cannot take responsibility for late deliveries once the order has left our distribution center. Our client service team will do their best to inform you of any unexpected delays.
If you have problems tracking your order, please contact customercare@diazaliaga.com

V. RETURNS AND REFUNDS

What is your return policy?
Please visit returns page to check our return policy or to start your return process.

VI. PRODUCTS AND STOCK

I’m not sure which size to choose. Can you help me?
If you have any questions regarding the sizing and fit of our items, we are happy to help. You can find the size chart on the product page below the list of available sizes. We also list important sizing details about every garment in the product description.
If you are still not sure which size to choose, feel free to contact our Client Service team at customercare@diazaliaga.com

Where can I find the care instructions for a garment?
You can find the care instructions for each garment in the product description. You can also find this information on the inside label of our products. Please make sure to handle each product according to the care instructions so you can enjoy your Diaz Aliaga pieces for a long time.

VII. TECHNICAL ISSUES

My payment has been rejected.
In most cases, this is caused by the issuing bank’s policies. Please contact your credit card provider or contact PayPal directly to find out the reason and whitelist the transaction.

I haven’t received a confirmation of my order. Is my order still valid?
Please make sure your order confirmation email is not sitting in your junk folder. If you haven’t received an order confirmation email within an hour, please contact our Client Service Team about the status of your order at customercare@diazaliaga.com and they will look into it.

I can’t log into my account.
Please make sure to sign in with the right email address and correct password. Click on the “Forgot your password?” button if you need to reset your password.
If you experience further issues, please contact customercare@diazaliaga.com

Do I need to create an account to place my order?
While we recommend creating an account for a faster checkout process, you can place your order as a guest.

VIII. CONTACT AND CLIENT SERVICE

How can I contact Diaz Aliaga client service?
For information about products, orders, returns & exchanges, and all online support, please feel free to contact us at customercare@diazaliaga.com. Our client Service is an English and Spanish-speaking team.
We are open Monday to Friday 9am – 5pm PET
We aim to respond to all inquiries within two business days.

How long does it take to answer my inquiry?
Our team makes every effort to reply to all messages as soon as possible, however, during peak periods it might take up to two business days for us to get back to you. In case your inquiry is urgent, you can also call our team at +51 930 365 998 for any immediate assistance.

How can I contact your sales team?
For international wholesale inquiries, please contact sales@diazaliaga.com

How can I contact your PR team?
For press-related inquiries, please contact press@diazaliaga.com

Do you have any open positions at the moment?
Please visit our careers page here for all vacancies.